A year ago this week, Healthcare.gov launched and set a new standard for costly technological disasters.
The portal for obtaining private insurance under Obamacare proved completely impenetrable for consumers in its first two months. The constant error messages, glitches and outages became fodder for late night comics, but the Americans forced to interact with the site after Obamacare pushed them out of coverage they already liked were not amused.
A year later, most of Obamacare’s outwardly noticeable technological frustrations are gone. Even though the law remains as unpopular as ever — at 25 percent support among U.S. adults, according to the latest Associated Press poll — consumers who log in when with the second open enrollment begins on Nov. 15 will probably have a less unpleasant technical experience.
But here’s the problem: Beginning with the website’s early failure, the Department of Health and Human Services has concentrated mostly on fixing the portion of the site that the public interacts with. They have not yet fixed major structural and security issues on the back-end, and testing for some of these only begins this month. [Read more...]